FREQUENTLY ASKED QUESTIONS




WHAT INFORMATION SHOULD I PROVIDE WHEN PLACING AN ORDER?

We prefer all inquiries to be sent via Christine's email address or through the contact page. Please provide how many people you would like to feed as well as a style or design you’d like (colors, themes, specific designs you have).
Please keep in mind that in order to preserve the structural and/or artistic integrity of the cake, Christine reserves the right to alter any aspect(s) of the cake design that was originally created.
Contact & event information (location/event start time), preferred pick-up or delivery, as well as a deposit is required to reserve your date.
If desired, a sketch will be provided once a deposit is received. Please have a concrete idea and provide a precise description of the desired cake design. Because sketches are very time consuming, it is impossible to sketch multiple drawings. Also keep in mind, if there are any changes to the initial design, additional fees might incur.

WHAT ARE YOUR CAKE PRICES?

Since all of our cakes are custom-made, we do not have set prices. Cakes are priced based on several different criteria. Base prices per slice can give you a general idea of the estimated starting price of your cake. The base price includes the layered cake with filling, buttercream coating and fondant icing with a very simple decoration. Other factors that add to the price include any cake sculpting, gumpaste/sugar decorations, detailed piping, painting, airbrushing, figurines or other time consuming design elements, and delivery. Please also refer to our "Cake Pricing" page for more information.

WHEN SHOULD I PLACE MY ORDER?

Christine enjoys being involved in the whole process of your special event. She bakes/preps/designs, as well as personally delivers all her cakes. As she is the only cake designer, the number of cake orders accepted are very limited. Orders are reserved on a first come first serve basis so we suggest that you place an order as soon as you know the date of your event.
Most of our cakes are booked anywhere between 2-6 months in advance. However, we recommend that all cake orders be placed no later than a month prior.
Christine hates to turn orders away so please remember that it is extremely important to book well in advance.
For short notice orders, please contact us immediately on the rare chance that we may be available. Any cake requires a minimum three-day notice in order to be baked off and decorated.


WHAT INGREDIENTS DO YOU USE?

We make all of products to order, which means we bake them as you order them. We only use the freshest ingredients, which include milk, sugar, eggs, flour and butter.  Unfortunately, we do not make any cakes that are dairy-free, gluten-free, or vegan. We also use products that are manufactured around nut products so please be mindful of this.

DO YOU DELIVER OR SHIP CAKES?

We are happy to deliver our cakes anywhere in the five boroughs of New York as well as Nassau/Suffolk County and New Jersey.  Please contact us for delivery charge.

Please be advised that we do not ship our cakes. Please also keep in mind that if you choose to pick up your specialty cake, Cakes By Christine NY is NOT responsible for any damages once it leaves the premises.  This also includes any mismanagement by the venue. We are not responsible if the catering hall does not take special care of your cake. Please handle your cake with lots of care! 

WHAT FLAVORS DO YOU HAVE?

We have a variety of cakes and flavors on our 'Menu' page. However, please be advised that these are just our most popular flavors. We try to accommodate our clients with any flavor they desire. If you have a flavor in mind, let us know and we will try our best to make it!

Please be advised that once you place your order, you can change your flavor for cakes/cupcakes, but please do so NO LATER than 2 weeks prior to your event. Flavors can NOT be changed beyond that point.


DO WE NEED TO PAY A DEPOSIT?

To secure your date & time, all orders require a non-refundable, non-transferable retainer of 50% of the total cost as well as a signed contract. The remaining balance is due no later than 2 week prior to the event date.  

**A date is not secure unless a deposit is received**

There are no Refunds for any orders cancelled less than 45 days prior to the event date. Orders placed a month or less in advance are considered a rush order and full payment is required at the time of the order.

Methods of deposit include cash, check or via Paypal. Unfortunately, we do not accept credit cards at this time.

WHAT IF I NEED TO CANCEL MY ORDER?

In the event of cancellation:

1.     If payment was made in full , and cancellation is received more than 6 weeks prior to the event date, 50% of the total amount will be refunded.

2.     There are no refunds on retainers.

3.     There are no refunds on orders cancelled within 14 days of the event date.

** In the event of a natural disaster/severe weather, cake may be postponed to the next open date Cakes By Christine NY has available **

 

 








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